Shipping & Returns Policy
Last updated: September 3, 2026
Where we ship
Canada Peptide Supply currently ships within Canada only. Available
shipping methods and charges are displayed during checkout.
Shipping rates
| Service | Charge | Estimated transit time |
|---|---|---|
| Standard Shipping | $24.99 CAD | Approximately 3–7 business days after dispatch |
| Express Shipping | $49.99 CAD | Approximately 1–2 business days after dispatch |
Standard Shipping is free when the qualifying merchandise subtotal is
at least $250 CAD. Express Shipping is not included in
the free-shipping offer.
Transit times are carrier estimates and are not guaranteed. Remote
destinations and service disruptions may require additional time.
Processing and payment
- Orders are prepared after Interac e-Transfer payment has
cleared. - Use the WooCommerce order number as the e-Transfer payment
reference. - Unpaid orders may be cancelled after 48 hours.
- Orders placed after a daily processing cutoff, on weekends, or on
holidays may begin processing on the next business day.
Tracking
When tracking is available, a shipping confirmation containing the
tracking information is sent after dispatch. Please verify that the
email and shipping address entered at checkout are accurate.
Address errors and
undeliverable packages
Customers are responsible for providing a complete and accurate
shipping address. Contact us as soon as possible if a correction is
needed. We cannot guarantee that an address can be changed after an
order enters fulfillment.
Additional carrier charges caused by an incorrect address, refused
delivery, or an unclaimed parcel may be deducted from an approved refund
or charged before reshipment.
Damaged shipments
If an order arrives damaged:
- Contact us within 48 hours of delivery.
- Include the order number.
- Include clear photographs of the outer package, inner packaging,
shipping label, and damaged item. - Keep the package and contents until we confirm whether the carrier
requires inspection.
After review, we may provide a replacement or refund for the affected
item. Do not discard the shipment before receiving instructions.
Incorrect items
Contact us within 7 calendar days if the item received does not match
the order. Include the order number and photographs of the item and
label. If we confirm our error, we will arrange a replacement or refund
and cover any required return shipping.
Lost shipments
If tracking shows no movement for at least 7 business days beyond the
expected delivery period, contact us. We will investigate with the
carrier. A replacement or refund may be issued after the carrier
confirms the shipment is lost.
Returns
Because our products are sterile research materials, all sales are
final except for the damaged, incorrect, lost, or materially
non-conforming circumstances described in this policy.
We cannot accept a return of a product that is:
- Opened or has a broken seal;
- Used or reconstituted;
- Contaminated or tampered with;
- Stored contrary to the stated storage instructions; or
- Returned without authorization.
Do not mail a product back before receiving return instructions.
Unauthorized returns may not be accepted.
Certificate of Analysis
concerns
If you believe an item is materially inconsistent with its applicable
Certificate of Analysis, contact us with the order number, batch number,
a description of the concern, and any supporting documentation. We will
review the matter and may request that the unopened product be returned
for assessment.
Refunds
- Approved refunds are issued by Interac e-Transfer to the original
purchaser. - We aim to initiate an approved refund within 5 business days.
- Bank processing time may vary.
- Original shipping charges are refundable when the refund results
from our error or a confirmed carrier loss.
Nothing in this policy limits any non-waivable rights available under
applicable law.
Contact
Canada Peptide Supply
Toronto, Ontario, Canada
Email: canadapeptidesupply@gmail.com
WhatsApp: +1 (416) 303-6969