Privacy Policy
Last updated: September 3, 2026
Canada Peptide Supply (“CPS,” “we,” “us,” or “our”) operates
canadapeptidesupply.ca. This policy explains how we collect, use,
disclose, retain, and protect personal information when you browse the
website, create an account, place an order, or contact us.
Information we collect
Depending on how you use the website, we may collect:
- Contact information: name, email address, telephone
number, billing address, and shipping address; - Order information: products, selected variations,
quantities, prices, shipping method, order status, and customer
notes; - Account information: username, password stored in
protected form, account preferences, and order history if you create an
account; - Payment-confirmation information: sender name,
transfer status, amount, message, and order reference associated with an
Interac e-Transfer; - Communications: emails, WhatsApp messages, support
requests, and other correspondence; - Technical information: IP address, browser and
device type, timestamps, referring pages, cookie identifiers, and
website activity; and - Fraud and security information: information
reasonably needed to protect customers, orders, accounts, and the
website.
We do not request or store online-banking passwords. The WooCommerce
checkout does not collect payment-card details while Interac e-Transfer
is the only enabled payment method.
How we use information
We may use personal information to:
- Operate the WordPress and WooCommerce website;
- Process, confirm, fulfill, and deliver orders;
- Match an Interac e-Transfer to an order;
- Provide account functionality and customer service;
- Send transactional messages concerning orders, payments, shipping,
returns, or security; - Prevent fraud, misuse, and unauthorized access;
- Maintain business, tax, accounting, and legal records;
- Understand and improve website performance; and
- Comply with legal obligations and enforce our terms.
We send promotional communications only where permitted. You may
unsubscribe using the method provided in the message or by contacting
us.
Guest checkout and accounts
You may place an order as a guest or create an optional customer
account. Creating an account allows you to view information associated
with that account and may make future checkout easier.
Cookies and similar
technologies
The website uses cookies and similar technologies required for
functions such as:
- Maintaining a shopping cart and checkout session;
- Remembering privacy and website preferences;
- Securing accounts and forms;
- Measuring website reliability and performance; and
- Supporting analytics or advertising features when enabled and
permitted.
You can manage non-essential cookies through the consent tool where
available and through your browser settings. Disabling essential cookies
may prevent the cart, account, or checkout from functioning
correctly.
When we disclose information
We do not sell or rent personal information. We may disclose only the
information reasonably necessary to service providers that help us
operate the business, such as:
- WordPress and WooCommerce service providers;
- Our website host and infrastructure providers;
- Email and communications providers;
- Canada Post, Purolator, or another selected delivery carrier;
- Analytics, security, backup, and fraud-prevention providers;
- Professional advisers, including accountants or legal advisers;
and - Government, regulatory, or law-enforcement authorities when
disclosure is required by law.
Service providers may process information only for the services they
provide to us, subject to their contractual and legal obligations.
Processing outside Canada
Some service providers may process or store information outside
Canada. In those circumstances, the information may be subject to the
laws of the country where it is processed.
Retention
We retain personal information only as long as reasonably necessary
for the purpose for which it was collected and to meet legal, tax,
accounting, fraud-prevention, and dispute-resolution obligations.
Typical retention periods include:
- Order and transaction records: up to 7 years;
- Customer-service and order-related correspondence: generally up to 2
years, unless a longer period is required for an active matter; - Abandoned checkout information: generally up to 90 days; and
- Account information: while the account remains active and for a
reasonable period afterward, subject to legal retention
requirements.
Information may be securely deleted or anonymized when it is no
longer required.
Security
We use reasonable administrative, technical, and physical safeguards
appropriate to the sensitivity of the information. These include HTTPS
encryption, access controls, software updates, backups, and security
measures provided by our hosting and ecommerce service providers.
No method of transmission or storage is completely secure. Contact us
immediately if you believe your account or personal information has been
compromised.
Your choices and rights
Subject to applicable law, you may:
- Ask whether we hold personal information about you;
- Request access to that information;
- Ask us to correct inaccurate or incomplete information;
- Withdraw consent where processing is based on consent, subject to
legal or contractual restrictions; - Ask us to delete information that we are not required to retain;
and - Ask questions or submit a complaint about our privacy
practices.
We may need to verify your identity before completing a request. We
aim to respond to access requests within 30 days unless applicable law
permits additional time.
Children’s privacy
The website and products are not directed to children. We do not
knowingly accept orders from anyone under 21.
Third-party links
The website may link to services or websites operated by third
parties. Their privacy practices are governed by their own policies, not
this policy.
Changes to this policy
We may update this policy to reflect changes to our website, service
providers, operations, or legal obligations. The current version will be
posted on this page with a revised “Last updated” date.
Contact
For privacy questions, access requests, corrections, deletion
requests, or complaints:
Privacy Officer, Canada Peptide Supply
Toronto, Ontario, Canada
Email: canadapeptidesupply@gmail.com
WhatsApp: +1 (416) 303-6969
If you are not satisfied with our response, you may contact the
Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.